Privacy Policy

Last updated: 6 May 2026.

AcelleMail is a self-hosted email marketing application. When you install AcelleMail on your own server, the application runs entirely on your infrastructure — your subscriber lists, your campaigns, and your sending data never touch our servers. This document covers what happens when you visit acellemail.com (this marketing site) and when you interact with our support channels. The privacy posture of the AcelleMail application itself, once installed on your server, is up to you to configure.

What data this site collects

Almost nothing. The marketing site is fully static and runs no analytics, no third-party tracking, no advertising pixels, no heatmap tools, and no Facebook / Google / TikTok pixels. We do not log IP addresses for analytics purposes.

The webserver writes standard access logs (timestamp, request URL, user-agent, HTTP status) for operational reasons — debugging server errors, identifying abusive crawlers. These logs are retained for 14 days then rotated. They are never analysed for marketing or sold.

Cookies

The site sets two cookies, both strictly necessary for the site to function:

• XSRF-TOKEN — anti-CSRF token issued by the Laravel framework, expires after 2 hours.
• acellemail-session — opaque session identifier, expires after 2 hours.

Neither cookie is used for tracking, advertising, or analytics. Under GDPR these qualify as strictly-necessary cookies and do not require a consent banner. See the dedicated Cookies Policy for the technical detail.

Third-party content embedded on this site

A small number of third parties may receive a request from your browser as a side-effect of rendering this site:

• YouTube (youtube-nocookie.com) — the home page embeds three product walkthrough videos from YouTube's privacy-enhanced no-cookie domain. YouTube does not set tracking cookies until you click play.
• CodeCanyon (envato.com) — when you click a "Buy" or "View on CodeCanyon" link, you leave our site and Envato's privacy policy applies.
• Demo subdomain (demo.acellemail.com) — a separate AcelleMail instance for hands-on demos. It issues a temporary test account and is governed by the same privacy posture as a self-hosted install.

Your contact information when you reach out

When you email support@acellemail.com or post on the CodeCanyon comments thread, we receive the email address and message body you provide. We use this only to answer your question and retain support tickets for up to 24 months for follow-up reference. We do not enroll you in any marketing list, newsletter, or drip campaign.

Your rights under GDPR / CCPA

You have the right to access, correct, export, or delete any personal data we hold about you. Because the marketing site collects no personal data and the support channel only retains messages you sent us, the practical exercise of these rights is: email support@acellemail.com from the address whose history you want changed, and we will action the request within 30 days.

Children

AcelleMail is a B2B developer tool. The site is not directed at children under 16, and we do not knowingly collect personal data from anyone under 16.

Updates to this policy

Material changes are committed to this page with the "Last updated" date at the top. The full revision history is publicly viewable in the project's git repository.

Contact

Privacy questions: support@acellemail.com. For the technical security architecture of the AcelleMail application itself, see our security page.